Friday, September 02, 2011
Kenmore refrigerators are not what they used to be and the Sears service department is worse than a bad joke. On October 16, 2007 we bought a top-of-the-line Kenmore Elite stainless steel clad refrigerator. The stainless steel cosmetics cost me twice as much as most plain vanilla refrigerators its size. We bought it to replace a now 22 year old plain vanilla Amana refrigerator that is still at work in our basement. On August 15, 2011 I paid $295.00 for a repairman to replace the switch that turns the compressor on. My wife was out-of-town and I lost about $300.00 worth of frozen food before discovering that the compressor was not working. Today my wife discovered that the compressor on the refrigerator is not working again. This time we caught it before losing all our perishables. We moved them to the 22 year old Amana. I just had an online chat session with Aden Fernandez who works on the Sears service department website. The earliest he can schedule a repairman to look at my refrigerator is September 12th. He advised me that I could expect another stiff repair bill. You make the call. Would you pay for more repairs? Would you buy another Kenmore appliance? Would you trust a company with this kind of service?
Posted by Bruce Prescott at 6:22 PM