"Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with," Swanson writes. "Be especially wary of those who are rude to people perceived to be in subordinate roles."
The Waiter Rule also applies to the way people treat hotel maids, mailroom clerks, bellmen and security guards.
Saturday, April 15, 2006
Waiters as a Test of Character
Yesterday USA Today published an insightful story about "CEO's say how you treat a waiter can predict a lot about character." Here's a quote:
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