Thanks to Dell Customer Service Manager Barry Egbert for solving my problem getting software that I ordered with my Dell Computer.
Barry explained that the problem was a glitch in their "just in time" delivery system. A software vendor contracting with Dell was unable to deliver their software on time.
Egbert made me a satisfied customer by issuing a generous rebate on my computer and delivering the program most critical to my operation until the full software package could be delivered.
The full software package finally arrived by courier yesterday.
1 comment:
Well Bruce, we have finally found an area in which we are in TOTAL ageement! I love Dell, and your story is just one of many I have heard of their stellar customer service. I have my own experiences with them as well that testify to their quality.
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